Support
Email hello@gitanovitasari.com and you will get a reply from a person. There is no ticket system and no bot.
When reporting a problem, it helps to include your iPhone model, your iOS version, and what you did just before it went wrong. Please do not send screenshots of your cycle log unless they are needed — they usually are not.
Common questions
Where is my data stored?
On your iPhone and, if you are signed in to iCloud, in your own private iCloud, so it appears on your other Apple devices. The privacy policy has the detail.
I got a new phone. How do I move my log?
Sign in to the same Apple Account with iCloud on the new phone and install the app; your log arrives from iCloud by itself. Your settings, such as reminders, the app lock and the language, stay on each phone, so set them again there. Restoring an iPhone or iCloud backup works too. If you do not use iCloud, use Settings → Export my data on the old phone first and keep the file. Export is part of Pro. The app cannot read an export back in yet, so for now it is a copy you keep.
How do I delete everything?
Settings → Delete all data inside the app. That erases your log on the device and in your iCloud, so it disappears from your other devices too, for good. Deleting the app alone removes only the copy on that device.
How do I cancel my subscription?
Subscriptions are handled by Apple: Settings → your Apple Account → Subscriptions on your device. While you are subscribed, Manage subscription in the app's Settings takes you there too. Deleting the app does not cancel a subscription. The one-time purchase never renews, so there is nothing to cancel. Refunds are also Apple's, at reportaproblem.apple.com.
I bought Pro. How do I get it back on a new phone?
Pro belongs to your Apple Account, not to the phone. Sign in with the same Apple Account and it usually comes back by itself. If it does not, tap Settings → Restore purchases in the app.
Why do the predictions sometimes say they are unsure?
Because they are estimates. At first the app uses the cycle length you entered. After about three logged cycles it follows your own pattern. If your cycles vary a lot, it says so, so you know to treat the dates as a rough guide. If a period is more than two weeks late, the app stops predicting and says so until you log the next one, rather than guessing.
Can I use this to avoid or achieve pregnancy?
No. Period Tracker by Gita is not a medical device and is not contraception. The fertile window it shows is an estimate and can be wrong, including for people with regular cycles. Talk to a clinician about anything that concerns you.